Aura — Support
Questions, problems, or feedback about Aura: Recovery & Sleep.
Contact
Email is the fastest way to reach the developer. Please include your iPhone model and iOS version if you are reporting a problem.
Why is my recovery score empty?
Recovery needs something to score. Log last night's sleep, or connect a watch or band in Profile → Connected device so Aura can read it from Apple Health.
Why are HRV and resting heart rate not updating?
An iPhone cannot measure either. They come from a watch or band that writes to Apple Health — any brand. If your device does not export HRV, Aura has nothing to read.
My steps do not match the Health app
Open Profile → Connected device. "Phone only" counts steps recorded by your iPhone alone; "Smart watch or band" reads your wearable as well. Pull down on the Home screen to refresh.
Managing your subscription
Subscriptions are handled by Apple. To view, change or cancel, open Settings → your name → Subscriptions on your iPhone. Aura cannot cancel a subscription on your behalf.
Your data
Your health data stays on your device. See the privacy policy for what is stored and the one case where data leaves your phone.
To request what is held about you, or to have it deleted, email the address above.